Questions and answers
Short answers first. Where DHS has not confirmed a policy yet, the page says so.
Products
Is every product genuine?
Yes. DHS Electronics sells genuine audio and charging gear only. Every unit is tested before dispatch.
Orders and delivery
How does cash on delivery work?
You pay in cash when your parcel arrives, anywhere in Pakistan. Check the DHS seal on the parcel before you pay.
Who do I contact about an order?
Email us with your order number.
How do I track my order?
Enter your order number and the phone number you ordered with on the tracking page.
What if the seal is broken?
Check the DHS seal before you pay.
To be supplied [What to do when a seal is broken: to be confirmed by DHS]
How long does delivery take?
Delivery takes 2–3 days, anywhere in Pakistan.
Warranty
How long is the warranty?
Every unit carries a 12-month warranty.
How do I make a warranty claim?
Keep your order number.
To be supplied [Claim process: to be confirmed by DHS]